Your privacy matters to us just as much as your safety.

At Exhail, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, software, and services.

What Information We Collect

• Name and contact details (such as email, phone number)
• Business or organisation information
• Technical information (browser type, device, operating system)
• Usage data (pages visited, time on site)
• Any information you provide via contact forms, support requests, or newsletter subscriptions

How We Collect Information

We collect information in the following ways:

• Directly from you when you complete a form or contact us
• Automatically through your use of our website and software (via cookies or analytics tools)
• From third parties, where relevant and permitted

How We Use Your Information

• Provide and maintain our services
• Respond to enquiries and support requests
• Improve website functionality and user experience
• Communicate updates, offers, or service changes (only if you opt in)
• Meet legal, regulatory, and compliance obligations

Cookies and Tracking

Our website uses cookies to improve performance and analyse traffic. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Service providers assisting in website hosting, IT support, or communications
• Authorities if legally required (e.g. court orders, legal processes)
• Internal staff who need access to carry out their duties

All third-party providers are required to protect your data in accordance with privacy laws.

Data Storage and Security

We take reasonable steps to secure your information, including using encryption, secure servers, and access controls. While no online system is 100% secure, we are committed to protecting your data to the best of our ability.

Access and Correction

You can request access to the personal information we hold about you, and you may ask us to correct it if it is inaccurate or outdated. To do so, please contact us using the details below.

International Users

Our services are primarily intended for users in Australia. If you are accessing our website from outside Australia, you acknowledge that your data may be transferred to and processed in Australia.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated date noted above.

Contact Us

If you have any questions or concerns about this policy or how your information is handled, please contact us at:

ORB Software Development Pty Ltd
📍 5 Moonah Cct, Brooklyn, Victoria 3012
📞 1300 EXHAIL (394 245)
🌐 https://orbsoftware.com.au/contact